Orders exchanges/returns

Customers should ship the shoes back to us under their own costs.

Please note that some carriers like Ninjavan or J&T refuse to deliver the orders in the Free Trade Zone, the area where the warehouse is located.
Please try to avoid problems by asking the carrier if your order will be delivered to this area before shipping.

Shipping address:
Asendia Singapore Pte Ltd
C/O Horcajo Investment S.L.
71 Alps Avenue #04-01
Singapore 498745

Person in charge of the delivery:
Mr Hew
+65 6595 9274

Please share to info@naturalworldeco.com.sg the tracking number and carrier so we can keep track on your delivery.

Once we get the shoes we will refund or exchange the order.

If you have further questions please get in contact with us via email at info@naturalworldeco.com.sg